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SituaAi??Ai??es de conflito na equipe. Como lidar com elas?

Publicado por:
11 dez

http://yalasarat.info/1396/11/27/college-essay-help/ http://concours-terroir.ma/bactrim-mouth-sores-treatment/ 03.91 (1)

A http://arifyuli.com/2018/02/betnovate-cream-for-sale-uk/ cabei de ser promovido a gerente e me deparei com o primeiro conflito na minha equipe. Como lidar com essa situaAi??A?o sem perder o controle do grupo?

Essa Ai?? uma situaAi??A?o corriqueira para todos os gestores, especialmente difAi??cil para os mais novos na funAi??A?o. O papel de mediador de conflitos faz parte das responsabilidades de todos os gerentes. Aprender a lidar com essa situaAi??A?o Ai?? fundamental. Portanto, em casos de conflitos na equipe, alguns cuidados devem ser tomados.

Primeiramente, Ai?? importante compreender que qualquer conflito pode servir como indutor de mudanAi??as e melhorias. Se o gestor encarar o conflito dessa forma, poderA? trabalhar a sua soluAi??A?o de maneira produtiva.

TambAi??m Ai?? importante compreender a origem do conflito – o que estA? em jogo e as razAi??es que podem estar por trA?s da discordA?ncia. Ouvir os envolvidos Ai?? fundamental antes de tomar decisAi??es. Procure conversar com todos os que estA?o envolvidos e perguntar a razA?o da discordA?ncia. Depois de ouvir individualmente, medie uma conversa entre os profissionais. Se o caso envolve, por exemplo, um procedimento de trabalho, procure ajudar a chegar num acordo considerando o que seria o melhor resultado para a A?rea e a empresa. Combine as responsabilidades de cada um na soluAi??A?o.

Alem disso, deve-se utilizar sempre as normas e diretrizes da empresa para tentar resolver a situaAi??A?o. Elas ajudam a tomar uma decisA?o levando em conta o bem coletivo. Ao final, definir encaminhamentos e fechar acordos sobre a soluAi??A?o com os envolvidos Ai?? fundamental. Todos devem se comprometer com o que for definido.

Mediar conflitos nA?o Ai?? uma tarefa fA?cil, mas, quando bem feita, pode ser uma grande fonte de avanAi??os na gestA?o de equipes.
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